Privacy Policy

This privacy policy explains how winwardcasino, accessible via win-ward-casino.com, collects, uses, and protects the personal information of its players and website visitors. This policy applies to all users of win-ward-casino.com from Australia and is effective as of 1 January 2025.

Who We Are

OBSERVE: Regulatory frameworks and best practice require full corporate transparency. winwardcasino is operated in association with Blacknote Entertainment Group Limited (clarification pending), under licenses issued in Costa Rica and Curacao, and targets Australian players via win-ward-casino.com. However, detailed legal address and registration numbers require further clarification due to available data limitations.

1. Legal Entity and Jurisdiction

Operator: Blacknote Entertainment Group Limited (subject to clarification)
Licensed Activities: Online gambling under Costa Rica and Curacao jurisdictions
Operational Region: Services provided via win-ward-casino.com, specifically to Australian users

2. Address and Registration

Legal Address: Not specified (subject to future update per regulatory or user request)
Company Registration Number & Tax ID: Not specified
Gaming Licenses: Costa Rica & Curacao (license numbers not specified, clarification pending)

3. Contact for Data Protection

Data Protection Officer (DPO): Details pending designation. For all privacy-related inquiries, please use the official website contact page: https://win-ward-casino.com.
Principal Author: Grace Williams (contact through official website form)

Regional Compliance Note: winwardcasino will promptly update and disclose all necessary company and DPO details in line with AU privacy regulations upon any change or official clarification in 2025.

What Personal Data We Collect

OBSERVE: winwardcasino, via win-ward-casino.com, must collect and process various categories of data to provide legal gambling services, in accordance with Australian and international regulatory requirements. This includes:

Personal Identification Data: Name, surname, date of birth, postal address, e-mail address, and telephone number provided during registration or verification procedures.
Technical and Device Data: IP address, device type, operating system, browser information, device identifiers, and server logs required for security, troubleshooting, and compliance audits.
Payment and Transaction Data: Credit/debit card details, payment method information, transaction records, and financial identifiers necessary for deposits, withdrawals, and anti-money laundering controls.
Behavioral and Usage Data: Betting history, transaction logs, player preferences, website navigation patterns, clickstream data, and play session data for analytics and responsible gambling monitoring.
Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies to enhance website performance, personalize user experience, and track marketing campaign effectiveness. Detailed cookie information is available in the "Cookies & Tracking Technologies" section.

Implicit Legal Requirement: winwardcasino may collect and process additional categories of personal data as required by licensing laws, fraud prevention regulations, or Australian regulatory authorities as conditions evolve in 2025.

Legal Basis for Processing

OBSERVE: The Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant international standards require that personal data processing be lawful, fair, and transparent. winwardcasino processes user data on the following legal bases:

User Consent: Where you have expressly agreed to specific data uses, such as marketing communications or cookies that are not strictly necessary for website operation. Consent is always requested in a clear and transparent manner, and users may withdraw consent at any time through win-ward-casino.com preferences.
Contract Fulfillment: To establish, manage, and operate your casino account, including delivering games, processing payments, verifying identity, supporting communications, and ensuring responsible gaming obligations are met.
Legitimate Interests: winwardcasino processes certain data to improve website functionality, enhance customer experience, protect against fraud and financial crime, and perform statistical analyses. These interests are balanced with user privacy expectations and legal protections.
Compliance with Legal Obligations: Data processing is required for legal compliance with anti-money laundering (AML) laws, know-your-customer (KYC) requirements, recordkeeping obligations, and reporting to relevant regulatory authorities.

AU-Specific Provision: winwardcasino adheres to all applicable AU privacy and gambling data protection protocols, and will adjust operational policies to address any new or modified obligations arising in 2025.

Purpose of Processing

OBSERVE: winwardcasino collects and uses your personal data via win-ward-casino.com for clearly defined purposes aligned with legal requirements and customer service standards.

Provision of Casino Services: For the creation and ongoing management of your player account, access to games, payment processing, and customer support.
Compliance and Security: To meet regulatory obligations (such as AML and KYC), detect and prevent fraudulent activity, and ensure site integrity.
Service Improvement and Analytics: To monitor system performance, optimize user experience, personalize content, and enhance site usability through aggregated analytics and data modeling.
Marketing Communications: With your explicit consent, to provide promotional offers, newsletters, and informational updates that may be relevant to registered users. Unsubscribing or adjusting preferences is possible at any time.
Legal Disputes and Regulatory Reporting: To address complaints, enforce terms, resolve disputes, and respond to lawful requests from government or regulatory bodies.

CCoT Integration: All purposes of data processing are subject to continuous compliance review, and processes may be updated in 2025 in response to changes in AU or international laws.

Disclosure & Sharing

OBSERVE: winwardcasino must disclose personal data under certain strictly defined circumstances, always ensuring such transfers are legally justified and securely managed.

Payment and Financial Providers: Personal and transactional data may be shared with payment gateways, banks, and financial service providers exclusively to process deposits, withdrawals, or investigate financial crime.
Technical Service Providers: Data may be disclosed to IT vendors, cloud hosting providers, analytics companies, or customer support platforms necessary for reliable casino operation, under binding confidentiality agreements.
Regulatory Authorities: Data may be provided to Australian, Curacao, or Costa Rican gambling regulators, law enforcement agencies, or courts as required for licensing, compliance, or legal proceedings.
Affiliates and Sub-Brands: Where necessary, certain data may be exchanged among group companies and subsidiaries (such as 7Reels, Casino Moons, Thebes Casino, Rich Casino) exclusively for operational or compliance purposes and in accordance with regulatory requirements.
Advertising Networks (With Consent): Data is never shared for advertising or marketing profiling without your explicit, revocable consent.

Protective Clauses: winwardcasino will never sell, rent, or otherwise disclose your personal data to third parties beyond what is strictly required or permitted by law and will maintain robust data sharing agreements with all partners involved in data processing.

International Transfers

OBSERVE: As winwardcasino is licensed in Costa Rica and Curacao, and serves Australian users from those regulatory bases, international data transfers are inherent to service delivery. Under Australian privacy law (APP 8) and international standards, cross-border transfers are only permitted where adequate protection measures are in place.

Destination Countries: Your data may be transferred to Costa Rica, Curacao, and (where required by operational or support needs) to other countries that host group servers or third-party providers.
Protection Measures: winwardcasino applies standard contractual clauses and strict data processing agreements to ensure that your data receives a level of protection equivalent to Australian requirements, regardless of data location.
Data Subject Rights: You may request information about the specific safeguards in place for any international transfer from win-ward-casino.com and may object to transfers in certain circumstances where authorized by law.

Regional Compliance Note: All data transfers conform to the requirements of the Australian Privacy Principles and will be reviewed regularly ahead of changes anticipated in 2025 regarding cross-border data flows.

Data Retention

OBSERVE: Australian privacy law and gambling regulations require that personal data be retained no longer than necessary for processing purposes or as specified by law. winwardcasino applies the following retention policies at win-ward-casino.com:

Active Account Data: Retained while your account is open and up to 5 years following closure or last activity, for legal, regulatory, and anti-fraud purposes.
Payment and Transaction Data: Held in accordance with statutory requirements-typically for a minimum of 7 years as required by financial and anti-money laundering regulations.
Marketing and Contact Data: Retained as long as consent is valid, but promptly deleted on withdrawal or account closure.
Log and Technical Data: Maintained for up to 2 years, unless longer retention is required for system investigation or security audit.

Deletion Criteria: Personal data is securely deleted or anonymized upon user request (subject to retention requirements), upon expiration of legal retention periods, or once the processing purpose is fully achieved. All deletions are thoroughly logged in compliance with AU standards.

Retention procedures are subject to annual review and enhancement to accommodate new statutory guidelines introduced in 2025 or beyond.

Your Rights

OBSERVE: Under the Privacy Act and the Australian Privacy Principles, winwardcasino users at win-ward-casino.com enjoy extensive control over their personal data, subject to certain legal exceptions.

Access: You have the right to request confirmation of whether winwardcasino holds your personal information and to obtain a copy of all relevant data.
Correction: You may request correction or update of personal information to ensure accuracy and completeness.
Data Erasure ("Right to be Forgotten"): You may request deletion or anonymization of your personal data, subject to relevant gambling and anti-fraud retention laws.
Restriction of Processing: You may restrict processing in specific circumstances-for example, while a correction or objection request is pending.
Objection: You may object to direct marketing uses or certain processing activities based on legitimate interests.
Data Portability: When technically feasible, you may request export of your data in a structured, machine-readable format, where applicable.
Withdrawal of Consent: You may withdraw your consent to any data processing activity at any time, without affecting the lawfulness of prior processing.

Exercising Your Rights: Requests are processed free of charge (unless manifestly unfounded or excessive) and responded to within 30 days in accordance with AU law and the operational protocols of win-ward-casino.com.

Legal Note: Some rights may be limited under certain legal obligations; winwardcasino will always provide clear justification where this applies.

Cookies & Tracking Technologies

OBSERVE: winwardcasino uses cookies and similar tracking technologies at win-ward-casino.com to support website functionality and enhance the user experience. The following cookie types are used, each serving a defined purpose:

Types of Cookies

Session Cookies: Temporary files deleted when you close your browser; essential for login, navigation, and core system functions.
Persistent Cookies: Remain on your device for a set period to remember user preferences, improve performance, and simplify repeat visits.
Third-Party Cookies: May be placed by analytics or advertising partners, subject to explicit user consent. winwardcasino only employs trusted partners under strict data protection terms.

Purposes and Management

Functional: Ensure site stability, secure login, and provision of gaming and payment services.
Analytics: Aggregate user data to measure traffic, game performance, and user engagement, solely for internal improvement purposes.
Advertising: Used only with explicit user consent; personalize promotions or offers according to your preferences.

Cookie Management: Users can adjust cookie preferences via browser settings or win-ward-casino.com's internal preferences panel. Essential cookies cannot be disabled without impairing website operation. Further information is available on the cookies information page.

Data Security

OBSERVE: winwardcasino, in accordance with AU and international standards, employs robust technical and organizational safeguards to protect personal data processed through win-ward-casino.com.

Technical Measures: All data transmissions are secured using SSL encryption. Sensitive data, such as payment and account information, is stored under advanced cryptographic protocols. Access to databases is tightly restricted to authorized personnel only, using secure authentication and monitoring systems.
Organizational Measures: All staff handling customer data undergo specialized training in privacy and security obligations. winwardcasino conducts regular audits of its security systems and policies to ensure up-to-date compliance with legal standards.
Breach Notification: In the unlikely event of a data breach, winwardcasino will notify affected individuals and relevant AU authorities promptly, in accordance with Notifiable Data Breach (NDB) requirements.

CCoT-Structured Protective Clause: Security practices are regularly reviewed and upgraded. winwardcasino will adapt protective measures as cyber threats and regulatory requirements evolve into and throughout 2025.

Complaints & Contacts

OBSERVE: winwardcasino provides clear channels for users at win-ward-casino.com to exercise their legal rights and raise any concerns regarding privacy or data handling.

Data Protection Contact: For privacy-related inquiries, please use the official contact form at https://win-ward-casino.com. In the absence of a dedicated DPO email, this channel ensures secure and confidential communication linked to the data protection team.
Complaint Procedure: Users may submit a complaint to winwardcasino at any time. All complaints will receive an acknowledgment within 7 days and a substantive response within 30 days, consistent with AU and international best practice standards. If unsatisfied with winwardcasino's response or handling, users may escalate the matter to the Office of the Australian Information Commissioner (OAIC) for independent review.

All feedback and privacy-related issues will be handled impartially and transparently, with the aim of prompt resolution in full accordance with applicable Australian law.

Updates

OBSERVE: winwardcasino, via win-ward-casino.com, reserves the right to amend this privacy policy as regulatory requirements, business practices, or technological capabilities evolve.

Notice of Changes: Any significant alterations to the policy will be clearly posted on win-ward-casino.com and, where required by AU law, notified directly to users via email or on-site messaging.
User Obligations: Continued use of win-ward-casino.com after policy updates constitutes acceptance of the amended terms. Users are encouraged to review this page regularly to stay informed of current data protection practices.
Last Revision Date: 1 January 2025

winwardcasino will ensure that all updates align with new AU privacy regulations and industry standards coming into effect for online gambling operators in 2025 or beyond.